Having Charging Issues with Your Phone? Here's How We Can Help!
At The Big Phone Store, we know how crucial your phone is to your everyday life. To help avoid unnecessary repairs and further inconvenience, we’ve created this quick guide to troubleshoot your charging problems. Before you send your phone in or contact us, take a look at these steps:
Quick Answers to Help Solve the Problem:
1. Does your phone charge correctly when using someone else’s charger?
- If yes, the problem lies with your charger, not your phone. A new charging cable should fix the issue.
2. Is your cable worn down or broken?
- Chargers wear out over time. If your cable is frayed or damaged, it may not work properly, but your device is likely fine. Time for a new charger!
3. Is the charger snug or loose when plugged in?
- A loose fit could indicate a problem that may need further investigation. Keep reading for more instructions.
Still Having Issues?
If the questions above didn’t resolve the problem, we’re here to help! Please contact our team through one of the channels below, and we’ll respond within 1-2 working days:
- Email: [email protected]
- Facebook: The Big Phone Store
- Instagram: @thebigphonestore
What to Include When You Contact Us:
To assist you as quickly as possible, please provide the following:
- Order ID: (No issues can be processed without this.)
- Photos:
- Clear image of the entire charging cable.
- Close-up photo of the end of the cable that plugs into the phone and the charging plug.
- Close-up of the charging port on your phone (we need to see the pins inside).
- Image of the charging plug that goes into the socket, including any writing or info on the plug.
Once we receive your information, we’ll review it and respond with advice on what to do next. If necessary, we’ll provide instructions on bringing your device to us.
Example Photos
Device Charging Port
Charging Cable Either End
Charging Plug
Need Further Assistance?
If these steps haven’t solved your issue, don’t hesitate to contact us! We’re here to help and will work to resolve your problem as quickly as possible.
Thank you,
The Big Phone Store
