We've got some explaining to do, let us explain our refurbished phone grading system.
Here at The Big Phone Store, we have two forms of grading for our refurbished devices: the category and the condition. We know that grading systems are confusing, especially when everyone is different. That’s why we have created an infographic on our grading system to show you what to expect when you purchase a refurbished phone from us!
Categories
Conditions
Brand New
Sealed as You Would Expect
- Brand-new sealed product, never used before
- Comes with a 12-month manufacturer warranty
- We will price match on any genuine or like-for-like model
Like New
Almost New (Out of Box)
- The best-refurbished condition device we offer
- Essentially a brand-new phone without the original box
- No cosmetic marks anywhere on the device
- Battery health is a minimum of 85%, higher than any competitor offers
- Fully tested to ensure the device is in complete working order
- Highly recommended for first-time refurbished device buyers
Pristine
Very Light Signs of Use
- The previous owner has taken great care of this device
- Minor cosmetic imperfections, such as micro marks, are present but minimal
- 99% of the phone is in perfect condition
- This grade is consistent with or exceeds competitors gradings
- Battery health is a minimum of 85%, higher than any competitor offers
- Fully tested to ensure the device is in complete working order
- Recommended for first-time refurbished device buyers
Very Good
Light Signs of Use
- The previous owner has taken good care of this device
- Shows light signs of usage with visible cosmetic marks and imperfections
- Marks on the screen are not visible when the screen is on
- Battery health is a minimum of 85%, higher than any competitor offers
- Fully tested to ensure the device is in complete working order
- Ideal for those who don’t want to spend extra and are okay with marks and imperfections
- For first-time refurbished device buyers, we strongly recommend Like New or Pristine
GoodMedium Signs of Use
- Shows medium signs of use
- Cosmetic marks and imperfections are present, but functionality is unaffected
- Battery health is a minimum of 85%, higher than any competitor offers
- Fully tested to ensure the device is in complete working order
- Ideal for those seeking a value device and are unconcerned with cosmetic condition
- For first-time refurbished device buyers, we strongly recommend Like New or Pristine
Poor
Heavy Signs of Use
- Fully tested and in perfect working order
- The cheapest way to get the model you want
- Battery health is a minimum of 85%, higher than any competitor offers
- May have cosmetic scratches or cracks on the housing and screen
- Possible screen burn, leaving a residual image
- Heavily used device
- For first-time refurbished device buyers, we strongly recommend Like New or Pristine
Now that you’ve reviewed our specifications, why not explore our range of refurbished devices? We’re sure you’ll find something you like!
