Phone Poverty: Who’s most disconnected?

1. Individuals and families with limited income prioritise basic needs like food and shelter over buying a mobile phone. Even when a phone is affordable the ongoing costs of phone contracts, data and repairs make ownership difficult. Many people only have access to old phones that no longer support modern apps or internet browsing, and that limits their access even further.

1. While many older adults are embracing technology, there are still a significant number who can’t afford or adapt to smartphones. In some cases, the devices are too complex, or the cost of buying and maintaining a modern phone is prohibitive. As a result, many older adults are cut off from essential services, especially during times when digital interaction is necessary, like during the COVID-19 pandemic.

• In some rural areas, phone poverty is not just about affordability but also about infrastructure. Limited network coverage makes it harder for people to justify buying a smartphone. People living in rural areas may not have easy access to stores or online services where they can buy affordable phones or get their devices repaired.

Owning a mobile phone is not always possible for those experiencing homelessness. The lack of a stable address or income makes it hard to get a phone contract or even hold onto a device for long periods. Without a phone, it becomes increasingly difficult for homeless individuals to access housing services, health information, and job opportunities.

1. Phone poverty is also prevalent in developing countries where many people live on less than £1 a day. In these regions, the cost of a smartphone, even a refurbished one, is out of reach for large portions of the population. Moreover, the lack of reliable power and internet connectivity makes phone ownership even harder.