The Best Refurbished Phone Company: Why The Big Phone Store Stands Out

At The Big Phone Store, we’ve been in the refurbished phone business since 1999, making us one of the most experienced and trusted names in the industry. With over two decades of expertise, we’ve built a reputation for providing reliable, high-quality, refurbished phones that are thoroughly tested and ready to perform.

We’ve been featured in major publications like Which? and MoneySavingExpert, further cementing our status as a leading refurbished phone specialist in the UK. Our long-standing presence in the market and commitment to customer satisfaction make us the go-to choice for refurbished phones.

One key reason The Big Phone Store stands out from the competition is our commitment to UK-based customer service. When you call us, you’ll speak directly to a team member in our own customer service centre, not an outsourced call centre. We pride ourselves on offering a personal, friendly, and professional service, ensuring your queries are resolved promptly and efficiently.

We handle everything in-house, from customer service to warehouse operations where your phone is stored, refurbished, and dispatched. Our facility is based in Wolverhampton, and every phone that passes through our hands undergoes strict quality control. This means that from the moment you order to the moment your phone arrives, everything is managed by us, ensuring that your device is in the best possible condition.

Additionally, we have a physical shop front located at Unit 9, Wednesfield Business Park in Wolverhampton. Here, customers are welcome to visit in person to view our selection of devices before making a purchase. You can see and feel the quality of our phones for yourself, making the shopping experience even more transparent and reassuring.

We understand that not all customers have the same preferences when it comes to condition and price, which is why we offer a transparent and detailed grading system. Our phones are available in six conditions, allowing you to choose the one that best suits your needs and budget:

• Brand New Sealed: Never used and still in its original packaging.
• Like New: Pristine and almost new with no cosmetic marks.
• Pristine: Minimal signs of use with very light cosmetic imperfections.
• Very Good: Minor cosmetic marks, fully functional.
• Good: Some cosmetic wear but fully tested and great for budget-conscious buyers.
• Poor: Heavy signs of use, still fully functional and ideal for those seeking maximum savings.

All our refurbished phones come with at least 85% battery health (Like New models come with 90% or higher) and 100% charging capacity. Plus, you can choose to upgrade to a brand-new battery during checkout for even greater peace of mind.

We offer phone insurance from as little as £3.99 per month (less than the price of a cup of coffee), ensuring that your refurbished device is protected against accidental damage, theft, and loss. Our flexible insurance plans provide great value, allowing you to enjoy your new device without the worry of unexpected costs.

At The Big Phone Store, sustainability is at the core of everything we do. We’re committed to reducing e-waste and ensuring that all our operations are as environmentally friendly as possible. Here’s how we lead the way:

• Solar Power: 85% of our operations are powered by our dedicated solar farm, significantly reducing our carbon footprint.
• Electric Vehicles: We use electric cars for our business operations.
• Sustainable Packaging: We reuse packaging whenever possible, ensuring your phone arrives safely while minimising waste.
• CO2 Responsibility: We take our environmental responsibilities seriously and actively work to reduce our emissions.

By choosing The Big Phone Store, you’re making a positive impact on the planet and contributing to the reduction of electronic waste.

We pride ourselves on offering one of the most extensive ranges of refurbished phones in the UK. Whether you’re looking for the latest iPhone, a high-end Samsung Galaxy, or a budget-friendly Nokia, we’ve got you covered. We also offer a selection of accessories, including chargers, cables, and cases, ensuring you have everything you need for your device.

Some of the popular brands we stock include:

• Apple: From the latest iPhones to classic models, all fully tested and in various grades.
• Samsung: This includes the flagship Galaxy S series and the budget-friendly Galaxy A models.
• Nokia, Motorola, and Doro: Offering reliable, affordable options for those who prefer mainstream brands.

We also stock phones under £100, making technology accessible to everyone.

Every refurbished phone we sell comes with a 12-month warranty as standard. This means you can shop with confidence, knowing that if anything goes wrong with your device, we’ve got you covered. Our dedicated customer service team is always on hand to help resolve any issues quickly and efficiently.

At The Big Phone Store, we offer free standard shipping on all orders, ensuring your device is delivered promptly without any hidden costs. Additionally, we provide flexible payment options, including the ability to pay in installments, making it even easier to get the phone you want.