Your trade in quote is protected by our honesty policy. If you answer the questions about your phone truthfully, we’ll honour the price quoted. 99.8% of customers get the price we quote because they’re honest when answering our questions.
At a glance
Be honest about condition. We price fairly.
- We check:
- The phones functionality by using an automated process to avoid mistakes.
- Make and model of device.
- Screen condition.
- Storage.
- Battery level.
- Parts authenticity.
- Cosmetic condition of the front, back and sides.
- Plus lots more.
If anything differs, we explain the reason and will revise your quote accordingly. You can choose to accept the new quote or ask for the device back. You ill be required to pay the return postage fee of £25.
✔ Battery health/state (e.g., below 85% or service warning).
✔ Parts are original (no third‑party screens, batteries, cameras, or ports).
✔ Cosmetic wear on frame, back, and screen (chips, dents, deep scratches, cracked glass).
✔ Screen works fully (no lines, burn‑in, green tint, touch or face‑ID issues).
✔ Cameras focus and stabilise correctly; no haze, spots, or cracked lenses.
✔ Buttons & ports click and charge properly; speakers and mics work.
✔ Software locks removed (no iCloud/Google/MDM/Find My; signed out of accounts).
✔ Model details correct: GB storage, make, model, colour, and UK/EU spec with CE mark.
Your quote can be downgraded or declined if one or more reasons, including but not limited to the following are found:
Incorrect GB storage, make, model, or colour submitted.
Not UK or EU spec, or not CE approved.
Locked to an account (iCloud/Google/MDM/Find My active) or network‑locked when stated unlocked.
Condition mismatch for frame, screen, or back (e.g., cracks, deep scratches, dead pixels, burn‑in).
Battery condition worse than stated (low health; service warning; unexpected shutdowns).
Third‑party parts fitted (screen, battery, cameras, ports, buttons, back glass, etc.).
We’ll always tell you what we found, provide evidence where possible, and give you options.
Your online quote is the maximum possible.
- Your quoted price is the maximum you may receive. In some cases, this could be revised or may result in no offer.
- Certain faults can have multiple causes. The quote provided assumes the simplest and cheapest repair option.
- Repairs can only be accurately determined once we inspect and diagnose your device. It isn’t possible to identify the exact cause remotely.
- Once we receive your device, we’ll assess the issue, identify the required repair and parts costs, and revise the price if needed.
What can affect the price
- Repair costs: parts and labour.
- Operational costs: payment fees, postage, diagnostics, and marketing.
- Fault severity: some issues are inexpensive to fix, others are costly, and in some cases the device may not be repairable.
We will be fully transparent, providing reasons and evidence where possible if your quoted price needs to change. You can accept the revised quote or request your device back.
| Examples of faults and repairs | |
|---|---|
| Fault | Repair impact |
| Battery, charging flex | Cheap to repair |
| Faulty screen | More expensive than a battery or charging flex |
| Motherboard issue | High likelihood it cannot be repaired |
If the price changes
We send you a clear explanation of the findings, along with evidence where possible.
You can accept the revised price or request a return of your device (return postage will apply).
Our promises
We assess fairly and apply the same checks to every device.
We communicate clearly about any difference between your stated device condition and our findings.
We pay fast once you accept the final offer.
- We provide evidence where possible, such as CCTV footage, photos, reports and more.
Why we created this policy?
- It keeps trade-ins simple, fair, transparent and stress free.
- It removes the fear of unfair price reductions.
- It rewards customers who provide accurate responses to our questions.
- It lets us offer the best possible trade-in prices.
Frequently Asked Questions (FAQ's)
It is our promise to you. Provide accurate information about your device when requesting a trade-in quote, and we will honour the price we quoted.
Almost always. 99.9% of customers get the quote they were given because they were truthful.
We ask about battery health, parts authenticity, screen condition, model. storage and more.
It means you accurately report to us about:
- Battery health. Is it below 85%? Is it showing a ‘service’ warning?
- Are there non-original parts fitted?
- Are there deep scratches, cracks, dead pixels, burn-in or any other screen issues?
- Are there software locks? Such as iCloud, Google. Find My, MDM etc still active.
- Declare the correct model, storage, colour and UK/EU spec.
- Model, storage, colour or make incorrectly declared.
- Non UK/EU spec or missing CE mark.
- Device is locked (iCloud, Google, Find My).
- Condition is worse than declared.
- Third-party parts have been fitted.
- Battery health or operational issues are worse than you stated.
If your quote is changed, we will send you an explanation, along with evidence. You can accept the new offer or ask for your device back.
Yes, but it may be downgraded or declined depending on parts fitted and overall condition.
We can’t buy it at full value. We may offer parts‑only depending on model.
It means the quote you are seeing is the best case scenario based on your input.
If our inspection shows faults beyond what you declared, the offer can drop.
Certain faults can only be found after a physical check.
We commit to:
- Fair consistent checks of all devices.
- Paying quickly when you accept the offer.
- Providing evidence (photos, reports, CCTV footage) where possible.
All trade-in orders are subject to our Trade-In Terms and Conditions.
