E-Commerce Executive
Location: Wednesfield, Wolverhampton (Hybrid)
Salary: £24,000 – £28,000 (depending on experience)
Contract: Full-time
About Us
At The Big Phone Store, we don’t just recycle phones — we’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we’re committed to reducing waste and protecting the planet.
Our impact goes beyond sustainability: we’re building a high-performance, diverse, and inclusive team where people from all over the world thrive. We’re on our way to becoming a household name in tech and sustainability — and we’d love you to be part of the journey.
The Role
We’re seeking a motivated and dedicated individual to join our team as an E-Commerce Executive. In this role, you’ll support the daily operations of our online retail business, helping us deliver smooth, seamless experiences across digital platforms.
No prior experience is required — just a proactive mindset, willingness to learn, and an interest in technology. If you’re detail-oriented and eager to grow in a fast-paced environment, this role is for you.
What You’ll Do
- Upload and manage product listings across e-commerce platforms
- Ensure product descriptions are accurate, engaging, and up to date
- Maintain product catalogues, including pricing, images, and stock updates
- Respond to customer enquiries via email, chat, or phone
- Assist customers with orders, payments, returns, and delivery queries
- Provide helpful product recommendations and support
- Assist with general administrative tasks related to e-commerce
- Maintain accurate records and documentation
Why You?
- No experience required — enthusiasm and willingness to learn are key
- Hardworking, dedicated, and proactive
- Strong written and verbal communication skills
- Detail-oriented with good organisational skills
- Adaptable and comfortable in a dynamic environment
- Able to work independently and collaboratively
- Creative eye for improving product listings and descriptions
Internships may be available for candidates with little experience but strong enthusiasm.
We do not work with recruitment companies — no exceptions.
Why Us?
- High-performance culture — no coasting
- Diverse & inclusive team — talent matters more than background
- Sustainability at our core — we innovate and take action
- Career growth — promotions based on impact, not tenure
- Hybrid working available
Perks & Benefits
- Permanent role with progression opportunities
- Recession-proof industry sector
- Staff discounts
- Private pension scheme
- Regular team events and socials
- Free onsite parking
- Birthday leave after year 2
- Up to 28 days paid holiday (+1 extra day per year from year 2)
- Salary sacrifice scheme
- Equal opportunities employer since 1999
How to Apply
To apply, simply click the banners on this page and fill in your details to see if you’re the right fit for our team.
We hope to be in touch soon!
