Delivery at The Big Phone Store — fast, fair, and flexible
Here’s your quick, jargon-free guide to our delivery choices. See prices, cut-off times, postcode exceptions, and international shipping at a glance.
Delivery options & prices
| Option | Price | Carrier & service | Order cut-off | Notes |
|---|---|---|---|---|
| Standard Delivery | £4.99 (orders under £30) / Free (orders £30+) | Royal Mail 48 Hour Delivery | — | Reliable, great value. |
| Next Day Delivery | £9.99 (orders under £150) / Free (orders £150+) | Royal Mail Special Delivery (Guaranteed by end of next day*) / Tracked 24* | Order by 3:30pm Mon–Fri and 11am Sat | Excludes Bank/Public Holidays. |
| Next-Day by 1pm | £14.99 | Royal Mail Special Delivery (Guaranteed by 1pm next day, excluding Sundays) | Order by 3:30pm Mon–Fri | Premium weekday service. |
| Collect in Store | Free | Head Office, Wolverhampton | We’ll confirm when ready | See address |
| International | Varies | Tracked international post/courier | — | Usually 10–14 days from shipment, subject to customs. |
Heads up Delivery can’t be guaranteed on Bank or Public Holidays. Remote areas may take longer than quoted times.
Standard Delivery (Royal Mail 48)
- £4.99 for orders under £30
- Free for orders £30 and above
- Tracked and great value for most orders
Next Day Delivery
- Order by 3:30pm Mon–Fri and 11am Saturday
- £9.99 for orders under £150
- Free for orders £150+
- Royal Mail Special Delivery (end of next day)* or Tracked 24*
*Service selection depends on order value and destination.
Next-Day by 1pm (Weekdays)
- Order by 3:30pm Mon–Fri
- £14.99 — Royal Mail Special Delivery, guaranteed by 1pm (no Sundays)
Dispatch times
- We aim for same-day dispatch on orders placed by 3:30pm Mon–Fri and 11am Saturday
- No guarantees on Bank/Public Holidays
- Product pages show current dispatch cut-offs during holiday periods
Battery upgrades? Cut-off is 2pm for same-day dispatch, and may add one extra day to delivery.
Sunday delivery availability
There’s currently no Sunday delivery to the following postcodes:
Remote areas & timing
Deliveries to remote locations can take longer than quoted times. This includes (but isn’t limited to) Northern Ireland, the Scottish Highlands, and the Channel Islands.
We always aim to deliver quickly, but exact timing depends on local carriers and conditions.
International shipping
- Typically 10–14 days from shipment, depending on your country’s customs process
- We follow all customs/shipping rules for your destination
- Any duties, tariffs, or local charges are the recipient’s responsibility
- Please check with your local customs office for precise fees
Collect in Store — Free
If you’re local to Wolverhampton, you can pay online and collect from our Head Office.
Need help choosing the right option?
We’re happy to chat through delivery choices and expected timings for your location.
Call us: 01902 256 300
