Customer Relationship Management (CRM) Executive
Location: Wednesfield, Wolverhampton (Hybrid)
Salary: £24,000 – £50,000 (depending on experience)
Contract: Full-time
About Us
At The Big Phone Store, we don’t just recycle phones — we’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we’re committed to reducing waste and protecting the planet.
Our impact goes beyond sustainability: we’re building a high-performance, diverse, and inclusive team where people from all over the world thrive. We’re on our way to becoming a household name in tech and sustainability — and we want you on this journey.
The Role
As a CRM Executive, you’ll be part of our Marketing team, enhancing customer engagement and driving loyalty through data-led campaigns. You’ll have the autonomy to create, execute, and optimise CRM strategies that deliver personalised experiences and meaningful results. This is a role where creativity meets data, and your impact will be felt across the customer journey.
What You’ll Do
- Develop, execute, and optimise CRM strategies that drive retention and engagement
- Analyse customer data to deliver impactful, personalised campaigns
- Segment audiences and deliver targeted communications across email, SMS, and more
- Collaborate with teams to ensure consistent and seamless customer touchpoints
- Monitor campaign performance and customer feedback to improve outcomes
- Stay ahead of CRM tools, trends, and technologies to elevate customer experience
- Work with marketing and product teams to align CRM with business goals
Why You?
- Experience in CRM, loyalty, or data-driven marketing
- Passionate about using customer insights to inform strategy
- Proactive, driven, and comfortable in a high-accountability environment
- Proven experience creating customer campaigns that deliver results
Why Us?
- High-performance culture — no coasting, only growth
- Diverse & inclusive team — talent over background
- Sustainability-focused — real green action, not just talk
- Career growth — promotions based on impact, not tenure
- Hybrid working available
Qualifications
Formal qualifications are valued but not required. We hire based on skills, experience, mindset, and cultural fit — not just degrees.
Perks & Benefits
- Permanent role in a recession-proof sector
- Staff discounts on products
- Private pension scheme
- Team social events and days out
- Free onsite parking
- Birthday leave after year 2
- Up to 28 days paid holiday (+1 extra day per year from year 2)
- Salary sacrifice schemes
- Equal opportunities employer since 1999
How to Apply
To apply, simply click the banners on this page and fill in your details to find out if you’re the right fit for our team.
We hope to be in touch soon!
