We offer two powerful ways to protect your device: Phone Warranty and Phone Insurance. When you’ve just bought a shiny (refurbished) phone from The Big Phone Store, it’s only natural to want to keep it safe. After all, your phone is your camera, your calendar, your contact list – maybe even your wallet! While insurance and warranty both offer peace of mind, they cover different things, and together, they can keep your phone safe from almost anything life throws at it.
Let’s break it down in a simple and friendly way so you can decide what’s best for you.
What Is a Phone Warranty?
Think of a warranty as your phone’s safety net against manufacturing hiccups. If your device starts acting up – maybe the screen goes blank or the camera stops focusing – and you haven’t dropped it or spilled tea on it, that’s usually something a warranty will fix.
At The Big Phone Store, every refurbished phone comes with a 12-month warranty, completely free. You can also upgrade to a 24-month warranty for extended protection – perfect for those who like to plan ahead. Our warranty covers:
- Internal faults caused during the manufacturing or refurbishment process
- Software glitches or hardware issues that aren’t caused by physical damage
What’s not covered? Things like cracked screens, water damage, or any problems caused by tampering or using unapproved chargers. Basically, if it’s accidental or due to rough handling, you’ll need a different kind of safety net – that’s where insurance comes in!
What Is Phone Insurance?
Phone insurance is like having a superhero on call for your device. It steps in when life gets messy – whether you drop your phone on the pavement, leave it in a taxi, or it mysteriously disappears from your bag.
Here’s what phone insurance from The Big Phone Store (in partnership with PIER Insurance) can cover:
- Accidental damage – cracked screens, water spills, impact from drops
- Theft – if your phone is stolen, you’ll get a replacement
- Mechanical issues after the warranty period ends
- Loss – with some plans, even if you lose your phone completely, you’re covered
- Worldwide protection – perfect if you love to travel
Starting at just £3.99 per month, insurance is surprisingly affordable. That’s less than your morning coffee – but with way more lasting impact! Click here to see our available plans.
Why You Might Want Both
Here’s the clever part: warranty and insurance work best together. Your warranty handles factory defects, and your insurance deals with the accidents you didn’t see coming.
By combining both, you get:
- Complete coverage – from manufacturer issues to everyday accidents and theft
- Long-term peace of mind – warranty for the first year or two, insurance for ongoing protection
- No nasty surprises – major repairs or replacements don’t have to mean major expenses
- Quick solutions – if something happens, you’ll be back on your phone in no time
Real Talk: What Should You Choose?
If you’re someone who’s careful with your phone, the warranty alone might be enough for you. But if your phone tends to take a tumble now and then – or if you’re always on the go – insurance adds a strong layer of protection.
And remember, even though only about 3% of our phones ever need repairs (thanks to our thorough quality checks), having both a warranty and insurance means you’re prepared for anything.
Our Promise at The Big Phone Store
We believe in keeping things simple, fair, and fuss-free. Our warranty is straightforward – no hidden terms, just real protection. And our insurance plans are built for refurbished phones, making them smart, budget-friendly choices. Whether you choose one, the other, or both, you’re getting top-notch coverage and our full support.
Because when you shop with us, it’s not just about getting a phone – it’s about making sure you get the most out of it.
Still have questions?
We’re here to help! Click through to read our full warranty terms and conditions or explore our insurance plans. Let’s make sure your phone is as protected as it deserves to be.
