We understand that waiting for a payment to arrive can be frustrating. If you’ve been anticipating a PayPal payment and it hasn’t shown up in your account, there could be several reasons for the delay. In this article, we’ll walk you through the common issues and offer some troubleshooting tips.
New Seller account
From Paypal’s site:As you begin your selling journey, or start selling after a while, we hold the initial payments you receive for up to 21 days. This is a common industry practice to cover any potential buyer complaints that may happen in that time… Read MoreThis is the most common cause of complaints that payments have not been received. Let’s go into more detail with this issue
How can I release my PayPal payment(s) on hold?
PayPal provides the following information to help if your payments have been placed on hold:Log in to your account to see if you can help to release your payments on hold. If you don’t have this option, PayPal will hold your payment for up to 21 days. You may be able to release eligible payments by following one of the below steps:
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Add Tracking. Use one of PayPal’s approved shipping carriers (such as Royal Mail) and PayPal will release the hold approximately 24 hours after the courier confirms delivery to the buyer’s address.
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Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). Paypal will release the hold 7 days after you confirm the order status as Completed.
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Print shipping labels with us. PayPal will track the item and release the hold approximately 24 hours after the courier confirms delivery to the buyer’s address.
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Go to your Activity.
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Find the purchase you want to update and click Get your money. If you sold a product, choose “Product” to add tracking information or print a shipping label.
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Click Submit.
Other Common Issues
Unverified Email Address
If the email address linked to your PayPal account is not verified, payments may not go through. Ensure that you’ve verified your email address.- Log Into PayPal
- Go to Settings
- Verify that your email address associated with your PayPal account is confirmed.
Pending Payments
Sometimes payments are pending due to various reasons such as currency conversion or a hold by PayPal for review. Check your PayPal account’s “Pending Payments” section to see if your payment is there. Troubleshooting:- Log Into PayPal
- Go to the “Activity” tab and review recent transactions.
Incorrect Details
It’s crucial to enter the correct email address and details when expecting a payment. Double-check to ensure there are no typos or errors. Troubleshooting:- Log Into PayPal
- Go to the “Activity” tab and review recent transactions.
