When buying a refurbished phone from The Big Phone Store, you’re getting a fully tested and fully functional device – every time. All phones go through our detailed refurbishment process, so every device works exactly how it’s supposed to, no matter the condition grade.
The grades below refer to cosmetic condition only – scratches, marks, or visible wear – not how the phone performs. Every phone is checked, cleaned, and certified to meet high standards.
Quick Tip Before You Browse 👀
If you’re new to buying refurbished, we recommend going for Pristine or Like New. It’s the best way to get that near-new experience without the new price tag. And if you’re eyeing a Like New phone, we actually recommend popping into our store – you’ll see for yourself just how hard it is to tell the difference from a brand new one. Seriously, they’re that clean.
1. Brand New – Sealed and Untouched 🔒
These are factory-fresh phones that have never been used or opened. Straight from the manufacturer, still sealed in their original packaging.
Brand New Features:
Unused, unopened, and in original sealed packaging.
Comes with a 12-month manufacturer warranty.
Price match guarantee on genuine like-for-like models.
Perfect if you want new without paying top retail prices.
⭐ Customer Satisfaction: 100%
2. Like New – Almost Brand New, Out of the Box ✨
These phones are practically indistinguishable from new. No scratches, no marks – just top-quality condition without the original box.
Like New Features:
Zero visible cosmetic marks.
Battery health of at least 95% – better than many competitors.
Fully tested and works just like a new phone.
Ideal for first-time refurbished buyers.
💡 Bonus: Come and see them in person – you won’t believe they’re not fresh out the factory.
⭐ Customer Satisfaction: 98%
3. Pristine – Gently Used, Almost Perfect Condition 👍
A step down from “Like New,” but still in excellent condition. You might see a few tiny signs of use – nothing major.
Pristine Features:
Minor marks or micro-scratches (hardly noticeable).
Battery health of at least 85%.
Fully functional – just slightly used.
Great value for those who want high quality without the new phone price.
Highly recommended for refurbished first-timers.
⭐ Customer Satisfaction: 95%
4. Very Good – Light Signs of Use 👌
This is where phones start to show a little more character. You’ll see some visible marks, but they won’t affect how the phone works.
Very Good Features:
More noticeable cosmetic wear.
Screen marks that fade during normal use.
Battery health of at least 85%.
Still fully tested and ready to go.
⭐ Customer Satisfaction: 90%
5. Good – Noticeable Wear, Full Functionality 💪
These phones have clearly been used, but that’s just on the surface. Internally, they perform perfectly. Great value for anyone who cares more about function than finish.
Good Features:
More visible cosmetic scratches and wear.
Fully tested and works like new.
Battery health of at least 85%.
Best pick if you’re on a budget but still want full performance.
⭐ Customer Satisfaction: 85%
Remember
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All phones work exactly as they should, no matter the grade.
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The difference is only how the phone looks on the outside.
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Every phone is covered by a 12 month warranty and backed by our customer support.
Whatever condition you choose, you’re getting a fully tested, fully functional, and fairly priced device – with no surprises.
And if you want to be wowed, swing by and check out our Like New range in person. It’s proof that refurbished doesn’t have to look unloved!
