So, your iPhone won’t turn on! Let us walk you through some possible solutions.


It’s not a very common problem but still a problem that may occur, it’s extremely confusing when your iPhone won’t turn on due to not knowing what is wrong with your device. You first have to determine what the problem actually is, after all, you can’t fix a problem if you don’t know what it is. It will either be a software issue or a hardware problem. The software issue is a more regular occurrence due to updates and bugs in iOS, hardware issues can be more serious though.

Software problems are the most frequent reasons why your phone will not turn on. They are a lot easier to fix though! The fault in question will be made apparent when you’re following the steps below.

hard reset your iPhone;

iPhone won't turn on

  • On iPhone 6S or older you will need to hold down the lock button (power button) and the home button at the same time for at least 25 seconds, an Apple logo should appear.
  • On an iPhone 7 or newer, you will need to hold down the power button and the volume down button at the same time.
  • On the iPhone X, it will be the power/Siri button and the volume down button.

If this short step worked, it means that it was a software issue that was the culprit. Your iPhone should now turn on but we do advise that you backup all your data on your iPhone just in case the software issue comes back! It’s better to be safe than sorry. Fun fact, did you know that your iPhone was actually on this whole time? The iPhone displays a black screen and does not respond when the software has crashed, so it’s hard to tell the difference.

If your iPhone still doesn’t turn on, read on for some hardware fixes:

Check your charging cable and plug (Do this step regardless)

The next step is to determine if you have a  faulty cable/plug;

  • Try charging your iPhone with a different cable and plug.
  • Try to charge another iPhone with your cable and plug.
  • Try charging your iPhone with a cable connecting to a computer/laptop.
  • Try charging the phone in the wall USB/Computer cable.

You should see the battery low icon flash up on the screen to show that the battery is dead and is charging. If this worked then the cable will need replacing, we recommend getting a certified Apple cable. Sometimes a faulty plug/wire can stop transporting power to your iPhone and not really charge it. It can also sometimes stop your iPhone turning on as a safety precaution from the iPhone. If this step worked then buy a new charger!

If your iPhone won’t turn on, read on for more fixes.

Check that it’s not the display

iPhone wont turn on connected to laptop image

It could be that the display is broken and is not working. This could be due to water damage, a drop or just faulty hardware. To troubleshoot we recommend;

  • Plug your iPhone into your computer and check if your iTunes recognises the device. If it is there, but your screen is still off backup your device straight away!
  • If your iPhone does show up on your iTunes, try doing a hard reset while it’s plugged into the computer.
  • If the hard reset while connected to the computer/laptop doesn’t work check for error messages on iTunes, sometimes it will tell you to restore your iPhone, in which case do it (after you have backed up your device)

If none of the steps above has managed to work, you will most likely have to take it to a repair shop. We recommend taking it somewhere Apple certified or to Apple themselves, you don’t want any future hardware problems. Try the step below just in case you can determine the actual cause!

Look for Damage (liquid or physical)

iPhone wont turn on holding image

Check your iPhone for any damage before contemplating taking it to a repair shop. If you can figure out where is damaged, you can get it repaired quickly. Have you dropped it in water recently?

  • Water damage – It is very hard to tell if your device is water damaged, we recommend taking it to a repair shop and telling them it may be water damaged.
  • Look for any chips, scratches or cracks but focus near the charging port that could affect charging.
  • Look for screen damage that could stop the display from turning on.

We recommend taking it to a professional repair centre/store as they would be able to determine your problem if you’re not sure while offering you a repair service. They will tell you how the damage occurred and tips for not letting it happen again. If your phone is still under warranty and there is not much physical damage, Apple might be able to repair your phone for free unless it is water damaged, this is because it may not be your fault that the iPhone won’t turn on.

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1 Comment · 28th October 2017 at 2:25 pm

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